When a patient requests copies of their medical records, what is the first step the nurse should take?

When a patient requests copies of their medical records, initiating the process requires adherence to proper protocols to ensure compliance with legal and ethical standards. The first step the nurse should take is to request a form for the release of information. This form is essential as it serves to verify the patient's identity and intention, as well as provide documented consent for the release of sensitive personal health information.

This process safeguards both the patient's privacy and the healthcare facility's compliance with regulations like HIPAA (Health Insurance Portability and Accountability Act), which governs the handling of medical records. By obtaining this form, the nurse is not only following institutional policy but also ensuring that the patient’s rights are respected and that there is a clear and documented agreement regarding the release of their medical information.

The other steps presented do not align with the correct procedural approach, as printing records immediately lacks necessary verification and consent, informing the patient they cannot access their records is not accurate, and providing a verbal summary does not fulfill the request for copies and may not provide comprehensive information.