What action should a nurse take when encountering a chaplain inquiring about a patient?

When a nurse encounters a chaplain inquiring about a patient, the appropriate action is to direct the chaplain to the visitor desk. This approach ensures that the chaplain can obtain the necessary information about the patient's visitation rights and status, and it respects the confidentiality and privacy of the patient. Directing the chaplain to the visitor desk allows for the proper channels of communication to be followed within the hospital's protocols.

This response helps maintain patient confidentiality, as nurses must adhere to regulations regarding health information and the sharing of patient details. The visitor desk is equipped to handle inquiries in line with hospital policies, ensuring that any interactions with family members or spiritual care providers are managed in a way that is respectful and compliant with privacy regulations.